How can we help your journey?

Search our curated collection by destination (Pokhara, Nagarkot, Mustang, Kathmandu, etc.), dates, and guest count. Once you choose your preferred stay, review room types and amenities, then click "Reserve" or "Instant Book". You will review house rules, enter guest details, and complete payment securely. A confirmed booking voucher is sent immediately to your email and your Guest Dashboard.

Stays marked with "Instant Booking" confirm immediately upon successful checkout without requiring prior host review. Stays marked "Request to Book" send your requested dates to the property owner, who has up to 24 hours to accept. Your payment is held securely and only finalized once the host confirms.

Yes! You can request a date change or guest adjustment directly from your Guest Dashboard under "My Bookings". Date modifications are subject to host availability and any seasonal rate differences. If accepted by the host, your booking confirmation updates automatically.

Properties operate under three standardized, transparent cancellation tiers:
• Flexible: Full refund when cancelled up to 48 hours prior to check-in.
• Moderate: Full refund up to 5 days prior to check-in; 50% refund thereafter until 24 hours before check-in.
• Strict: 50% refund up to 7 days before check-in; non-refundable within 7 days.
Eligible refunds are processed directly back to your original payment method (eSewa, Khalti, or bank card) within 3 to 5 banking days.

Yes. Many partner villas, heritage homestays, and boutique resorts offer private full-property buyouts. Look for listings tagged "Entire Villa" or filter by guest capacity. For custom corporate retreats or group logistics, contact our concierge team at [email protected].

We support all major domestic and international digital payment methods:
• Digital Wallets: eSewa, Khalti
• Mobile Banking & QR: ConnectIPS, Fonepay mobile banking
• Cards: Nepali debit/credit cards (Visa, Mastercard, SCT) and international credit cards.
All payments are processed through encrypted, PCI-DSS compliant gateways.

Your payment is charged upon booking confirmation and held securely in escrow. GhumYatra only releases payout funds to the property owner 24 hours after you successfully check in. This ensures full protection in the rare event of listing discrepancies.

Yes. Every booking includes a downloadable PDF tax receipt in your Guest Dashboard. If you require a registered VAT/PAN invoice for corporate reimbursement, enter your company PAN and legal entity name during checkout or email [email protected] with your booking ID.

Network dropouts during gateway handshakes occasionally delay status synchronization. Our system reconciles transactions automatically within 15 minutes. If your booking does not confirm after 15 minutes, please message our live support on WhatsApp (+977-9716783153) or email [email protected] with your transaction reference. Any duplicate charges are reversed immediately.

Standard check-in is 2:00 PM (14:00 NPT) and standard check-out is 11:00 AM (11:00 NPT). Many hosts accommodate early arrivals or late check-outs when room availability permits. You can coordinate your arrival window directly with your host via the booking dashboard chat.

In accordance with Nepal hospitality regulations, all adult guests must present valid government photo identification upon check-in:
• Nepali Citizens: Citizenship Certificate (Nagarikta), National Identity Card, or Driver’s License.
• Foreign Visitors: Valid Passport with entry visa.
Copies are securely retained by the property for mandatory guest register records.

High-altitude or remote Himalayan destinations may experience weather-related grid fluctuations. Partner properties on GhumYatra clearly disclose their power backup type (solar, inverter, or generator) in the amenities section. If high-speed Wi-Fi is essential for your work, check the property listing badge or filter for "Dedicated Workspace".

Pet policies are set by individual property owners. Stays that welcome pets display the "Pet Friendly" tag. We encourage messaging the host before arrival to confirm guidelines and any refundable pet cleaning deposits.

Listing your property is straightforward and takes under 10 minutes. Click "Partner With Us" in the navigation bar. You will complete a guided 4-step wizard: Basic Information & Property Category, Exact Location & Maps, Room Types & Nightly Rates, and High-Resolution Photos & Amenities. Our partner onboarding team reviews and activates your listing within 24 to 48 hours.

We believe in transparent, win-win hosting. GhumYatra charges a simple, flat 10% platform service fee per completed booking. There are no registration fees, no monthly listing subscriptions, and no hidden marketing charges. You only pay when you host paying guests.

Host payouts are released automatically 24 hours after your guest successfully checks in. Payouts are transferred directly to your registered Nepali bank account, eSewa wallet, or Khalti account. Bank transfers typically reflect within 1 business day.

Yes. GhumYatra supports standard two-way iCal synchronization. In your Partner Dashboard under Calendar Settings, you can import and export iCal calendar links to prevent double bookings across multiple platforms simultaneously.

To guarantee quality and guest confidence, property partners must submit proof of ownership or valid lease agreement, the host’s citizenship/passport copy, and PAN certificate (for registered businesses and boutique hotels).

Every property on GhumYatra undergoes a multi-layer verification process: document authentication, host identity checks, and on-site physical visits or comprehensive video audits conducted by our local ground teams in Nepal.

Under the GhumYatra Guest Protection Guarantee, if a stay has severe discrepancies, safety concerns, or missing essential amenities, notify our support team within 12 hours of check-in with photos. We will coordinate with the host to fix the issue, relocate you to a comparable stay, or process a full refund.

Yes. Our 24/7 emergency hotline (+977-9716783153) is active around the clock for guests on active trips. For medical emergencies or mountain assistance, we also coordinate with local rescue services and the Nepal Tourist Police.

Click "Sign In" at the top right of the page. You can create an account using your email address and password, or use Google One-Tap for instant sign-in. Account verification via email confirmation is required before making your first reservation.

Click "Sign In", then click "Forgot Password". Enter your registered email address and we will immediately send a password reset link. For your security, reset links remain valid for 1 hour.

Once logged in, open your Account Dashboard and click "Profile Settings". You can update your display name, contact phone number, emergency contact, and profile photo. Changing your primary email requires a one-time verification code.

We adhere to stringent data protection standards. Your payment details and identification records are encrypted at rest and in transit. Your personal contacts are only shared with your confirmed host for check-in coordination and are never sold to third parties.